Comparative findings from Customer Satisfaction Survey of Sagar, Satna & Narsinghpur districts of MP

This is a comparative view of top level findings developed using the location specific reports of Sagar, Satna & Narsinghpur available here along with 6 other districts in Madhya Pradesh (MP).

See our earlier blog:

• Comparative findings in Gwalior, Datia & Bhind
• Comparative findings in Shajapur, Ujjain & Dewas

Power Quality & Reliability (PQ&R) and Customer Service (CS) are the 2 factors which needs immediate improvements in all the three districts.

The overall Satisfaction Score is as follows (on scale of 0-100 with 100 being all respondents 'very satisfied'):

	PQ&R	CS
Sagar	27.02	21.39
Satna	30.56	27.56
Narsinghpur	29.30	29.31

The primary reasons for high dissatisfaction across the 3 districts as indicated by the customers are due to following:

• Frequent interruptions in 'Voltage Stability',
• 'Breakdown Restoration Time' is long,
• Recurrent 'Unplanned Outages'

In Satna district, higher percentage of customers are in favorable agreement towards 'Privatization' of Power Distribution when compared to Sagar & Narsinghpur districts

On asking if “Service levels will improve if a private company manages electricity distribution”, the responses of different districts are as follows:

• Narsinghpur - 35% respondents agreed
• Satna - 42% respondents agreed
• Sagar - 28% respondents agreed

Across different categories of consumers, more than 70% respondents from Agri customers in 'Sagar' & 'Narsinghpur' district disagree that 'Privatization' will improve the service levels.

Respondents from 'Industrial' & 'Commercial' categories have shown higher level of agreement towards 'Privatization' than other categories.

For individual reports on each region, please get in touch with Rahul Bagdia, +91 956 109 4490, rahul.bagdia@pManifold.com.