This is a comparative view of top level findings developed using the location specific reports of Sagar, Satna & Narsinghpur available here along with 6 other districts in Madhya Pradesh (MP).
See our earlier blog:
Power Quality & Reliability (PQ&R) and Customer Service (CS) are the 2 factors which needs immediate improvements in all the three districts.
The primary reasons for high dissatisfaction across the 3 districts as indicated by the customers are due to following:
- Frequent interruptions in 'Voltage Stability',
- 'Breakdown Restoration Time' is long,
- Recurrent 'Unplanned Outages'
- Narsinghpur - 35% respondents agreed
- Satna - 42% respondents agreed
- Sagar - 28% respondents agreed
Across different categories of consumers, more than 70% respondents from Agri customers in 'Sagar' & 'Narsinghpur' district disagree that 'Privatization' will improve the service levels.
Respondents from 'Industrial' & 'Commercial' categories have shown higher level of agreement towards 'Privatization' than other categories.