With more and more utilities struggling to engage rightly with their customers, IUKAN 2013 was torch bearer in highlighting the best practices in providing insights into the whole customer engagement process. Some of the top leaders in the utility segment presented their views on how the customers form one of the most important, yet not recognized, pillars for the success of the utility operations.
The driving philosophy behind the session was to discuss the key challenges are utilities are facing in engaging with the customers. The session also talked of the vision for the utilities to have for its customer-engagement initiatives, in light of the fast changing nature of the utility customer.
The driving philosophy behind the session was to discuss the key challenges are utilities are facing in engaging with the customers. The session also talked of the vision for the utilities to have for its customer-engagement initiatives, in light of the fast changing nature of the utility customer.
